Refund policy

We believe in thoughtful design and considered purchases.
If something isn’t quite right, we’re here to help.

Returns

You have 14 days from the date of delivery to request a return.

To be eligible:

  • Items must be unworn, unused, and in perfect condition

  • All original packaging and tags must be intact

  • Proof of purchase is required

To initiate a return, please contact us at [your email].
Once approved, you will receive detailed return instructions.

Refunds

Once your return is received and carefully inspected, we will notify you of the outcome.

If approved:

  • Refunds are issued to your original payment method

  • Please allow 5–10 business days for processing, depending on your provider

Shipping

  • Original shipping costs are non-refundable

  • Return shipping costs are the responsibility of the customer

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at nintronnitrox@gmail.com, including images of the issue.

We will make it right — promptly.

Exchanges

We do not offer direct exchanges.
If you wish to change an item, we recommend placing a new order and returning the original.

For any questions, feel free to reach out at nitronnitrox@gmail.com 

Thank you for choosing PELOSA.